Here is an actual snip from an email we received
on Monday, 3 March, 2003. Yes, over 14 years ago! And you think yours might still be good?
I got out of bed this morning to find my kitchen flooded with water. I found out that my NSA Water Filter had cracked in the top cap. I wonder if you can help me with this problem. I need another filter but don't want another one with the possibility that this can happen again. What do you suggest?Unfortunately, that is not the first such inquiry we have received about this potential "time bomb" water filter or the first report we have received about that actual mess. And that was way back in 2003!! This is NOT a problem that is lessened by time. Quite the opposite. Here's the scoop -- NSA discovered that the blue plastic dome of their under-sink model 100S water filter will invariably become brittle with age, thus becoming subject to stress fracture. The dome of some sealed filters such as the 100S actually does a little flexing when the water is turned on/off. Try to flex a material that is, or has become, brittle and you will get a stress fracture. If the plastic of that blue dome cracks/fractures, that is rupturing a filter under pressure. It is a flooding situation every bit as much as a water pipe splitting open. And here's the catch -- If you experience the disaster, as per the unfortunate soul above who posted us, you will surely find that you have no recourse with NSA. Acknowledging the problem with the model 100S, NSA updated to the model 100SX over three years prior to that report, and the product warranty on the 100S (and 100SX) was for three years. Upshot: once the filter was beyond the three-year warranty period (which by now, ALL of them are), NSA would accept no liability for it. If your filter ruptures and floods your kitchen, probably your only recourse would be through your homeowner's insurance. On top of all that, NSA is now out of the water filter business. |
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